Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, specializing in providing genuine designer handbags and accessories at exceptional values.
What is your return policy?
We offer a 30-day return policy for unused merchandise in its original condition with all tags attached. Please note that a flat-rate return shipping fee may be deducted from your refund.
How long will it take for my order to arrive?
Standard shipping typically takes 5 to 7 business days. Once your order is processed and shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer a warranty on handbags?
Yes, most Dooney & Bourke products are covered by a one-year guarantee against craftsmanship defects. Please retain your packing slip as proof of purchase to facilitate any warranty claims.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Apple Pay for your convenience.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we process orders immediately. As a result, we are generally unable to cancel or modify an order once it has been submitted. You may return the items once they arrive.